TeaWorld Refurb Process v1

Revision Date #

October 23, 2020

Steps #

1. Create Removal Work Order for the the current Location.
   
2. When Equipment is received, close the open Work Order.
3. Create an Installation Management Record for the Equipment to install the Equipment at the Location TEAZZERS Refurb
   
4. Create the Installation Work Order. You can leave the status as Complete when creating.
   
5. Create a Help Desk Ticket and a Work Order for Location TEAZZERS Refurb as type Refurb. Choose the appropriate Equipment Serial Number.
   
   
6. When the Refurb Work Order is completed, close the Work Order and update parts used.
7. If Tablet, Knox Profile, Software App version, and/or Firmware version have been updated on the SmartBrew machine, TeaWorld records need to be updated accordingly.
8. Create a Removal Work Order for Location TEAZZERS Refurb and choose the appropriate Equipment Serial Number. You can leave the status as Complete when creating. The SmartBrew machine will now be Unassigned and available in Installation Management.